{"id":1501,"date":"2026-02-04T15:51:13","date_gmt":"2026-02-04T14:51:13","guid":{"rendered":"https:\/\/site.distillerielrg.com\/?page_id=1501"},"modified":"2026-02-23T11:39:43","modified_gmt":"2026-02-23T10:39:43","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/distillerielrg.com\/en\/remboursements_retours\/","title":{"rendered":"Return Policy"},"content":{"rendered":"<div class=\"wp-block-group policy-page has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-post-title has-munken-sans-font-family\">Return Policy<\/h2>\n\n\n<p>Scope of application<br>This policy applies to sales of products concluded remotely (online) with consumers (individuals).<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-baskerville-mt-std-font-family\">A) Right of withdrawal (B2C \u2013 distance selling)<\/h3>\n\n\n\n<p>The consumer has a period of 14 days to withdraw without justification from the date of receipt of the product.<\/p>\n\n\n\n<p class=\"has-baskerville-mt-std-font-family\">Notification<br>The withdrawal may be exercised by email to\u00a0<a>contact@distillerielrg.com<\/a>\u00a0or by mail to:<br>DISTILLERIE DE LA ROCHE-GUYON \u2013 1 rue de l\u2019Audience, 95780 La Roche-Guyon, France<br>(indicating: name, order reference, product concerned, date).<\/p>\n\n\n\n<p>Back<br>Products must be returned:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>complete (bottle(s), any accessories),<\/li>\n\n\n\n<li>unopened and with the seal intact (if applicable),<\/li>\n\n\n\n<li>in a condition suitable for resale,<\/li>\n\n\n\n<li>properly packaged for transport.<\/li>\n<\/ul>\n\n\n\n<p style=\"font-style:normal;font-weight:100\"><strong>Important: no returns\/refunds will be given if the bottle has been opened.<\/strong>&nbsp;(or if the seal has been broken),&nbsp;<strong>except in the event of an anomaly upon receipt<\/strong><\/p>\n\n\n\n<p>Return shipping costs<br>Return shipping costs are the responsibility of the customer.<\/p>\n\n\n\n<p>Refund<br>Refunds will be issued after receipt of the returned products (or proof of shipment) and will be made using the same payment method, unless otherwise agreed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">B) Exceptions (benefits)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Workshops\/visits booked for a specific date or period are not subject to the right of withdrawal.<\/li>\n\n\n\n<li>Cancellation\/refund policy:<\/li>\n\n\n\n<li>Cancellation at least 14 days (2 weeks) before the workshop date: 100% refund.<\/li>\n\n\n\n<li>Cancellation less than 14 days before the workshop date: 50% refund.<\/li>\n\n\n\n<li>Custom distillation<\/li>\n\n\n\n<li>Customized service: cancellation\/refund conditions are specified in the quote (particularly once the service has begun).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">C) Damaged products \/ error<\/h3>\n\n\n\n<p>In case of any issues upon receipt (damaged package, breakage, error), please contact us promptly at&nbsp;<a>contact@distillerielrg.com<\/a>&nbsp;with photos and order information in order to find a solution.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Champ d\u2019applicationCette politique s\u2019applique aux ventes de\u00a0produits\u00a0conclues \u00e0 distance (en ligne) avec des\u00a0consommateurs (particuliers). A) Droit de r\u00e9tractation (B2C \u2013 vente \u00e0 distance) Le consommateur dispose d\u2019un d\u00e9lai de\u00a014 jours\u00a0pour se r\u00e9tracter sans justification \u00e0 compter de la r\u00e9ception du produit. NotificationLa r\u00e9tractation peut \u00eatre exerc\u00e9e par email \u00e0\u00a0contact@distillerielrg.com\u00a0ou par courrier \u00e0 :DISTILLERIE DE LA [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1501","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de retours - Distillerie de La Roche Guyon<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/distillerielrg.com\/en\/remboursements_retours\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retours - Distillerie de La Roche Guyon\" \/>\n<meta property=\"og:description\" content=\"Champ d\u2019applicationCette politique s\u2019applique aux ventes de\u00a0produits\u00a0conclues \u00e0 distance (en ligne) avec des\u00a0consommateurs (particuliers). A) Droit de r\u00e9tractation (B2C \u2013 vente \u00e0 distance) Le consommateur dispose d\u2019un d\u00e9lai de\u00a014 jours\u00a0pour se r\u00e9tracter sans justification \u00e0 compter de la r\u00e9ception du produit. NotificationLa r\u00e9tractation peut \u00eatre exerc\u00e9e par email \u00e0\u00a0contact@distillerielrg.com\u00a0ou par courrier \u00e0 :DISTILLERIE DE LA [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/distillerielrg.com\/en\/remboursements_retours\/\" \/>\n<meta property=\"og:site_name\" content=\"Distillerie de La Roche Guyon\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-23T10:39:43+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/distillerielrg.com\/remboursements_retours\/\",\"url\":\"https:\/\/distillerielrg.com\/remboursements_retours\/\",\"name\":\"Politique de retours - Distillerie de La Roche Guyon\",\"isPartOf\":{\"@id\":\"https:\/\/distillerielrg.com\/#website\"},\"datePublished\":\"2026-02-04T14:51:13+00:00\",\"dateModified\":\"2026-02-23T10:39:43+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/distillerielrg.com\/remboursements_retours\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/distillerielrg.com\/remboursements_retours\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/distillerielrg.com\/remboursements_retours\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/distillerielrg.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Politique de retours\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/distillerielrg.com\/#website\",\"url\":\"https:\/\/distillerielrg.com\/\",\"name\":\"Distillerie de La Roche Guyon\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/distillerielrg.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/distillerielrg.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/distillerielrg.com\/#organization\",\"name\":\"Distillerie de La Roche Guyon\",\"url\":\"https:\/\/distillerielrg.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/distillerielrg.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/distillerielrg.com\/wp-content\/uploads\/2025\/12\/Lgototypes_DLRG-RVB-15.png\",\"contentUrl\":\"https:\/\/distillerielrg.com\/wp-content\/uploads\/2025\/12\/Lgototypes_DLRG-RVB-15.png\",\"width\":709,\"height\":709,\"caption\":\"Distillerie de La Roche Guyon\"},\"image\":{\"@id\":\"https:\/\/distillerielrg.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.instagram.com\/distillerielrg\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Politique de retours - Distillerie de La Roche Guyon","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/distillerielrg.com\/en\/remboursements_retours\/","og_locale":"en_US","og_type":"article","og_title":"Politique de retours - Distillerie de La Roche Guyon","og_description":"Champ d\u2019applicationCette politique s\u2019applique aux ventes de\u00a0produits\u00a0conclues \u00e0 distance (en ligne) avec des\u00a0consommateurs (particuliers). A) Droit de r\u00e9tractation (B2C \u2013 vente \u00e0 distance) Le consommateur dispose d\u2019un d\u00e9lai de\u00a014 jours\u00a0pour se r\u00e9tracter sans justification \u00e0 compter de la r\u00e9ception du produit. NotificationLa r\u00e9tractation peut \u00eatre exerc\u00e9e par email \u00e0\u00a0contact@distillerielrg.com\u00a0ou par courrier \u00e0 :DISTILLERIE DE LA [&hellip;]","og_url":"https:\/\/distillerielrg.com\/en\/remboursements_retours\/","og_site_name":"Distillerie de La Roche Guyon","article_modified_time":"2026-02-23T10:39:43+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/distillerielrg.com\/remboursements_retours\/","url":"https:\/\/distillerielrg.com\/remboursements_retours\/","name":"Politique de retours - Distillerie de La Roche Guyon","isPartOf":{"@id":"https:\/\/distillerielrg.com\/#website"},"datePublished":"2026-02-04T14:51:13+00:00","dateModified":"2026-02-23T10:39:43+00:00","breadcrumb":{"@id":"https:\/\/distillerielrg.com\/remboursements_retours\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/distillerielrg.com\/remboursements_retours\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/distillerielrg.com\/remboursements_retours\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/distillerielrg.com\/"},{"@type":"ListItem","position":2,"name":"Politique de retours"}]},{"@type":"WebSite","@id":"https:\/\/distillerielrg.com\/#website","url":"https:\/\/distillerielrg.com\/","name":"Distillerie de La Roche Guyon","description":"","publisher":{"@id":"https:\/\/distillerielrg.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/distillerielrg.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/distillerielrg.com\/#organization","name":"Distillerie de La Roche Guyon","url":"https:\/\/distillerielrg.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/distillerielrg.com\/#\/schema\/logo\/image\/","url":"https:\/\/distillerielrg.com\/wp-content\/uploads\/2025\/12\/Lgototypes_DLRG-RVB-15.png","contentUrl":"https:\/\/distillerielrg.com\/wp-content\/uploads\/2025\/12\/Lgototypes_DLRG-RVB-15.png","width":709,"height":709,"caption":"Distillerie de La Roche Guyon"},"image":{"@id":"https:\/\/distillerielrg.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.instagram.com\/distillerielrg\/"]}]}},"_links":{"self":[{"href":"https:\/\/distillerielrg.com\/en\/wp-json\/wp\/v2\/pages\/1501","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/distillerielrg.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/distillerielrg.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/distillerielrg.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/distillerielrg.com\/en\/wp-json\/wp\/v2\/comments?post=1501"}],"version-history":[{"count":5,"href":"https:\/\/distillerielrg.com\/en\/wp-json\/wp\/v2\/pages\/1501\/revisions"}],"predecessor-version":[{"id":2523,"href":"https:\/\/distillerielrg.com\/en\/wp-json\/wp\/v2\/pages\/1501\/revisions\/2523"}],"wp:attachment":[{"href":"https:\/\/distillerielrg.com\/en\/wp-json\/wp\/v2\/media?parent=1501"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}